verified OFFICIAL ZABBIX SIA TIERS
shield ENTERPRISE ARCHITECTURE

Official Zabbix Subscriptions + The Quadrata Advantage

SLA-backed software support contracts directly from Zabbix SIA, enhanced with Quadrata's local engineering governance, custom frontend modules, and quarterly architectural reviews.

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workspace_premium The Engineering Layer

Exclusive Quadrata Perks

When subscribing or renewing through Quadrata, your organization receives senior technical account management, architecture reviews, and custom frontend modules alongside official Zabbix vendor SLAs.

engineering

Dedicated Senior TAM

Direct assignment of a named Senior Technical Account Manager for architectural guidance, design reviews, and operational queries.

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Custom Frontend Modules

Access to purpose-built widgets, unified multi-cluster views, and proprietary extensions developed by Quadrata for enterprise environments.

security

Quarterly C-Level Audits

Regular proactive reviews of database index health, proxy capacity, trigger accuracy, and security posture with executive summary reporting.

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Direct SIA Escalation

Priority technical escalation path directly to Zabbix SIA core developer teams for complex bug resolution and feature backporting.

Official Software Support Matrix

Zabbix SIA Official Support Tiers

Choose the SLA level aligned with your recovery time objectives and infrastructure criticality.

Standard Workloads

Gold Tier

Designed for internal enterprise IT environments operating primarily during standard regional business hours.

Coverage: 8x5 Business Hours
Critical Severity SLA: 8 Hours
Authorized Contacts: Up to 5
Incident Submissions: Unlimited Tickets
Remote Troubleshooting: Included
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POPULAR ENTERPRISE
Extended Operations

Platinum Tier

Engineered for continuous 24-hour business day production systems requiring accelerated incident escalation.

Coverage: 24x5 Continuous
Critical Severity SLA: 4 Hours
Authorized Contacts: Up to 10
Incident Submissions: Unlimited Tickets
Upgrade & Migration Advice: Included
Enquire Platinum Tier
Mission-Critical & Banking

Enterprise Tier

Maximum protection for financial institutions, telecom providers, and continuous 24/7 manufacturing plants.

Coverage: 24/7/365 Non-Stop
Critical Severity SLA: 4 Hours (24/7)
Authorized Contacts: Unlimited
Incident Submissions: Unlimited Tickets
Bug Fix Backporting: Direct SIA Engineering
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Sizing & Topology Guidance

Determining the Right Support Tier

Zabbix software licensing itself is open-source (AGPLv3), meaning your subscription cost is not dictated by arbitrary per-sensor charges. Support tiers are sized based on:

  • New Values Per Second (NVPS): The ingestion rate and metric throughput of your environment.
  • Distributed Proxy Count: The number of regional or air-gapped network zones being monitored.
  • Incident Response Expectations: Whether weekend and overnight failures mandate immediate vendor intervention.
  • Custom Integrations: The depth of ticketing (ServiceNow, Jira) and automated remediation runbooks required.

Need Help Sizing Your Deployment?

Our certified architects will analyze your host inventory, item frequencies, and database footprint to recommend the most cost-effective tier.

✓ Free initial NVPS & host discovery assessment
✓ Transparent annual vendor contract quotation
✓ Contract transfer from other partners with zero coverage gap
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Secure Vendor-Backed Monitoring Reliability

Protect your production operations with direct Zabbix SIA SLA coverage combined with Quadrata's senior architectural oversight.

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